Karbon Homes Money Matters Team

Karbon Homes’ Money Matters team is continuing to offer a welfare rights advice, claims and appeal help and representation service to Karbon customers over the telephone, email, text and post.

People can either call 0808 164 0111 and ask for Money Matters or email This email address is being protected from spambots. You need JavaScript enabled to view it.  and make referrals via the AICD portal .

Kooth Live Forum - May 2020

To access Kooth's Live Forum click :

The Live Forum can be found on the 'Discussion Boards'

They also have a Facebook page:

kooth live forum

Advice on guarding against coronavirus scams

Scam phone

Scammers are using the coronavirus pandemic to target potential victims – visit our new advice page to find out how to avoid being caught out.

Be wary of adverts for virus testing kits, unofficial shopping and medical collection services and criminals posing as NHS staff offering coronavirus vaccines. Check with family and friends before accepting help if you are unsure, and if you feel pressured into accepting a service it is unlikely to be genuine.

Get help and advice on how to avoid the scammers:

#CountyDurhamTogether #scamaware

Employability and wellbeing support from ROAD (Reaching Out Across Durham)

Reaching Out Across Durham (ROAD) offers one-to-one support to help County Durham residents to be healthier, happier and better off.

Although ROAD’s team is not currently able to offer its usual face-to-face meetings with participants, it is using telephone and digital means to continue its mission of helping those without work to unlock their potential in a way that suits them and their own individual circumstances.

During the Covid-19 Pandemic, ROAD has still been able to offer its users services such as benefits support, access to virtual learning, health and wellbeing advice, and assisting with job searching. It has also helped participants to join the ranks of the volunteer army currently support those within the community who are unable to leave their homes as well as joining NHS relief efforts.

ROAD is able to work with anyone living in County Durham who is aged over 25 and is not in employment. ROAD is funded by The European Social Fund and The National Lottery Community Fund.

You can make a referral to ROAD via the AICD portal, by calling 01207 524 833 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit the website for more information:

We can also be found on Facebook:

Support Services still open in County Durham

We understand that government guidance to stay at home can mean an increased risk of abuse for many vulnerable adults and children. Victims should not worry about leaving their home if it is to escape abuse.

Please remember, police and local support services are still available to help keep everyone safe. If you have a concern about a friend, family member or neighbour please report this to First Contact on 03000 267 979.

More details: