Getting help to make a new Universal Credit claim

Citizens Advice County Durham will offer support with making a new claim for Universal Credit (UC), from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Explore whether UC is right for you.
  • Set-up your UC account (including guidance on email addresses / basic bank accounts)
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Exploring any financial assistance that may be available to you in the early stages of UC
  • Understand what UC will mean for you

If you’re not sure what help you need just get in touch and we’’ll work out what support you need.  The poster below shows the opening times of your nearest Citizens Advice centre.

You can find more information on Universal Credit on the Citizens Advice website.