Employability Durham Update

As you’re probably aware, Durham County Council has limited some of its services due to the advice from the UK government and Public Health. As a result of this, the Employability Durham team are not currently meeting with any members of the public but we are is still available to support our residents, albeit it remotely. 

We can still work with people over the phone, email or even video calls and it’s not just a service for our existing clients, we can work with new people too.  I know it’s a really challenging time for a lot of people, and some of our residents may find themselves out of work through no fault of their own.  We can help people gain employment through some of the sectors that are recruiting at the moment or, prepare them for when the other sectors are recruiting again. 

We can assist to create CVs, help people look for work and we still have access to our flexible fund to support people in their journey.  Eligibility criteria is in place, but we encourage people to get in touch with us and we can have a chat about what support’s available.

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us via facebook

Increase in Corona Virus Related Fraud

Durham Constabulary have recently seen an increase in Covid-19 related fraud.

What scams are they seeing?

The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser, and other products, which have never arrived. Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud.

There has also been over 200 reports of Coronavirus-themed phishing emails. These attempt to trick people into opening malicious attachments which could lead to fraudsters stealing people’s personal information, email logins and passwords, and banking details.

Protect yourself:

1) Watch out for scam messages
Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

2) Shopping online:
If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit:

3) Protect your devices from the latest threats:
Always install the latest software and app updates to protect your devices from the latest threats.
For information on how to update your devices, please visit:

For more information about the above, including doorstep scams, please visit the website below.

Citizens Advice County Durham Announcement

In these extraordinary times we have done our very best to ensure that we can continue to provide our advice services. All arrangements are now in place and Citizens Advice are in a position to provide the following update:

1) Advice services continue via digital channels only (webchat/telephone)

2) All CACD staff across all projects are now working from home.

3) We are trying to identify resources to enable volunteers to do home working. Existing IT resource does not currently allow for this.

3) General advice can be accessed via our Adviceline service (Monday to Friday 10:00 - 16:00) We will endeavour to make this service available 9.00 -17.00 Tel: 0300 330 9027

4) Debt advice can be accessed via our specialist telephone service 0300 323 2000 (Monday to Friday 09:00 - 13:00)

5) Advice on making a New Claim for Universal Credit (Help to Claim) is available via Freephone on 0800 144 8 444 (Mon-Fri 08:00 - 18:00) or via webchat (08:00 - 18:00)

6) CoronaVirus FAQs will soon be accessible from our website -

7) We are accepting enquiries via Facebook, but please be aware we can only provide very generic responses via this channel.

8) Our DurhamWorks and DurhamROAD projects will continue to support existing participants. If new learners want to engage, they should do so via

If you have any questions about our services during the Coronavirus crisis please don’t hesitate to contact us.

Business Durham Info for Employers and Businesses

For COVID-19 related information and guidance for employers and businesses, please visit the Business Durham Website CO-VID 19 page. by clicking the link.

Foodbank Updates

Durham Foodbank Update

Please use the link below to find out more about the current Durham Foodbank provision (red voucher still required for referral)