Care Navigation Survey

Healthwatch County Durham is gathering feedback on the impact Care Navigation has had on the patient’s experience in Primary Care, ie GP services.

Care Navigation is the system where trained, non-clinical staff, talk to patients when they book an appointment, providing information about the professionals or services that may be suitable for a patient’s needs.

The aim of the survey is to find out what is working well and what could be done better.  If you’d like get your voice heard follow this link –

All responses are anonymous.


Stroke Rehabilitation Services survey

The three Clinical Commissioning Groups (CCGs) covering County Durham and Darlington are looking to gather the views from patients who have experienced a stroke and / or their families/carers, to help them to provide a service that delivers care closer to home where possible and more continuity of care.

The review is looking at the current pathway which includes the specialist stroke rehabilitation provision at Bishop Auckland Hospital, as well as rehabilitation provision outside the hospital in the community.

The engagement activity will begin on Thursday 4 October until Friday 9 November and will include speaking to patients who are currently on the stroke wards at Bishop Auckland Hospital and University Hospital of North Durham and those who have recently been discharged.

They will also be attending established stroke groups within the community to talk to stroke survivors to gather feedback on their experiences and will be discussing options around new ways of providing care to stroke patients which would enhance their experience.

If you have recently experienced a stroke or are a family member/carer for someone who has, and would like give your views on your experience of the rehabilitation services, please click the link to take part in a survey:

If you need assistance in completing the survey, would like a paper copy or require the survey in an alternative format, please contact Tina Balbach on 0191 371 3245 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Healthwatch County Durham GP Access Survey

As a result of a public vote Healthwatch County Durham has been asked to look at the different ways in which GP surgeries across the County are managing their appointment systems, comparing triage systems, where a GP will call patients back for a telephone consultation versus the care navigation system, where trained staff talk to patients and signpost them to the most appropriate professional or service. 

Healthwatch County Durham would like to find about patients' experiences of these systems and identify good practice as well as those things that could be done better. 

The deadline for completing the survey is mid-September and here is the link online:

Consultation - Supporting children to achieve and maintain a healthy weight

There is a consultation out at the moment around supporting children to achieve and maintain a healthy weight. Public Health would like to hear your views on the factors that are important in influencing a child’s ability to maintain a healthy weight, any support that you think should be available and at what point in a child’s life this support should be offered. 

If you would like to comment on this consultation, please visit:

The closing date for comments is Friday 14 September 2018

NHS England consultation on reducing prescribing of over the counter medicines

NHS England is running a public consultation on reducing prescribing of over the counter medicines and would welcome the views from patients, members of the public and NHS staff.

NHS England launched a public consultation on 20 December 2017 in relation to reducing prescribing of over-the-counter (OTC) medicines for minor, short-term health concerns which could save the NHS millions of pounds a year and encourage more people to self-care.

You can see the full consultation document on the links included and a locally produced summary sheet of some of the key information contained within the consultation document is available too.

You can respond to the consultation by using the online form and scroll down to the ‘online consultation’

Alternatively, written responses can be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..

The consultation will close on Wednesday 14 March 2018.